Modern Claims Workbench

Unified. Configurable. Streamlined.

Manage every claim from FNOL to payout in one secure workplace.

Manage the entire claim from one platform

Drastically reduce claims cycle length

Enable straight-through processing

Reduce NIGOs with built-in checks

Proven to Deliver

See how leading carriers have transformed their claims processes with Benekiva.

80%

Faster claim turnaround time

70%

Straight-through processing

35%

Higher claimant satisfaction

Meet Kiva: Your AI Smart Examiner

Claims professionals make hundreds of decisions and follow-up actions every day. Kiva is Benekiva's AI Smart Examiner, built to help teams navigate claims more efficiently by recommending next steps, identify missing requirements, and helping examiners stay aligned with best practices throughout the claim lifecycle.

• AI-powered guidance

• Next best actions

• Built for claims

• Human in the loop

• Embedded in claim workbench

Meet Kiva: Your AI Smart Examiner from Benekiva on Vimeo

Automate With Empathy

Stop jumping between systems to process a single claim. Our insurance claims platform brings every document and decision into one intuitive dashboard to eliminate manual errors and delays. By centralizing your claims management systems, your team can focus on providing a faster, more compassionate experience for every claimant.

Configurable Workflows

Design custom approval paths and business rules that match your unique claims workflow without a single line of code.

Approval Checklists

Reduce NIGOs and maintain compliance with automated tasks ensuring every claim is handled consistently.

Intelligent Task Assignment

Route claims to the right examiner based on complexity, workload, expertise, and business priorities.

Role-Based Access Rules

Protect sensitive data with granular permissions that control what each user can view, edit, and approve.

Built-In Correspondence Engine

Send personalized letters, emails, and notifications to beneficiaries at every stage of the process.

Comprehensive Audit Trail

Track every action and change with total transparency to stay audit-ready.

Connecting Continuously

Say goodbye to double entry. Benekiva syncs directly with your policy administration system(s), general ledger, payment systems and more to ensure accuracy and save time.

Explore More Solutions

Discover how Benekiva's comprehensive platform can transform your operations.

Portals

Remove the back-and-forth by giving stakeholders direct access to their claims.

Policy Servicing

Real-time updates for faster, cleaner claims.

Data Enablement Framework

Integrate seamlessly across systems and partners.

Ready to Streamline Every Step?

Frequently Asked Questions

What is the Benekiva claims workbench?

The Benekiva claims workbench is a unified, cloud-based claims handling software designed to manage the entire life cycle of a claim in one view. Instead of toggling between multiple screens, your team gets a single dashboard that integrates policy details, document management, and payments. By using claims workflow automation, the workbench eliminates manual data entry and provides the real-time visibility needed to process life, annuity, and long-term care claims faster and more accurately.

How does the claims workbench improve operational efficiency?

Our platform improves efficiency by removing the friction from an examiner’s daily routine. Through claims automation, Benekiva handles repetitive tasks, like status updates and data syncing, so your team can focus on complex decision-making. Features like intelligent task assignment and a built-in correspondence engine reduce the "back-and-forth" with claimants, while straight-through processing capabilities allow many claims to move from notice to payout without any manual intervention.

How does Benekiva support compliance and auditability?

Benekiva is built with a "compliance-first" mindset, maintaining a comprehensive audit trail that automatically tracks every action, document change, and decision made. With role-based access rules and automated approval checklists, you can ensure every claim follows state-specific regulations and internal business rules. This transparency ensures your team is "audit-ready" at all times, providing a permanent, searchable record that simplifies quality checks and regulatory reporting.

How does the workbench integrate with our existing systems?

Benekiva works with your tech stack, not against it. Our workbench integrates with your Policy Administration Systems and core enterprise tools to ensure data flows where it’s needed most. By streamlining the connection between Benekiva and your existing systems, we eliminate manual double-entry, reduce errors and keep your records accurate from start to finish.