# All Resources

Articles, events, webinars, case studies, guides, and more

## Industry Insights

[Why Beneficiary Verification Matters in Life & Annuity Claims](/content/insights/why-beneficiary-verification-matters-in-life-and-annuity-claims/index.html)

Digitizing claims should not mean allowing anyone to initiate a beneficiary claim. This article explains why separating death notification from beneficiary verification helps reduce competing claims, operational rework, and customer frustration.

June 11, 2026

[A Note for Carriers: The Executive Distance Problem](/content/insights/a-note-for-carriers-the-executive-distance-problem/index.html)

Claims teams see customer frustrations and process gaps long before they show on a dashboard. Brent Williams shares why connecting with the front lines may be the most important leadership skill in insurance.

June 9, 2026

[Behind the Claims: Meet Jes Vargas, Director of Product & Solutions](/content/insights/behind-the-claims-meet-jes-vargas-director-of-product-solutions/index.html)

Jes Vargas shares how her claims experience and passion for solving complex problems help carriers create clearer, more thoughtful claims experiences.

May 26, 2026

## Case Studies

[Read the Case Study](/content/resources/guides-and-case-studies/leading-insurer-eliminates-200-000-calls-and-reduces-nigos-47-with-digital-servicing/index.html)

[Read the Case Study](/content/resources/guides-and-case-studies/a-leading-u-s-life-insurer-cuts-claims-payment-time-by-50-and-saves-millions-in-interest-expenses/index.html)

## Expert Guides & Resources

### The 2026 Blueprint for Modern, Compassionate, and Connected Claims

Perspectives from 20+ industry experts on the future of claims, covering proactive outreach, AI, workforce trends, and transformation strategies.

[Read the Guide](/content/resources/guides-and-case-studies/the-2026-blueprint-for-modern-compassionate-and-connected-claims/index.html)

### From Chaos to Clarity: A Guide to Correspondence Standardization

Learn how correspondence standardization can reduce template sprawl, improve compliance, and free your examiners to focus on what matters most.

[Read the Guide](/content/resources/guides-and-case-studies/from-chaos-to-clarity-a-guide-to-correspondence-standardization/index.html)

## Events & Webinars

[Claimversation: The AI Vendor Checklist for Claims Leaders](/content/events-webinars/claimversation-the-ai-vendor-checklist-for-claims-leaders/index.html)

May 21, 2026

[AFA Spring Symposium](/content/events-webinars/afa-spring-symposium/index.html)

May 6, 2026

[Claimversation: Claims Mistakes Every Carrier Makes (And How to Fix Them)](/content/events-webinars/claimversation-claims-mistakes-every-carrier-makes-and-how-to-fix-them/index.html)

April 21, 2026