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Why Beneficiary Verification Matters in Life & Annuity Claims
Digitizing claims should not mean allowing anyone to initiate a beneficiary claim. This article explains why separating death notification from beneficiary verification helps reduce competing claims, operational rework, and customer frustration.
Date: June 11, 2026
A Note for Carriers: The Executive Distance Problem
Claims teams see customer frustrations and process gaps long before they show on a dashboard. Brent Williams shares why connecting with the front lines may be the most important leadership skill in insurance.
Date: June 9, 2026
Behind the Claims: Meet Jes Vargas, Director of Product & Solutions
Jes Vargas shares how her claims experience and passion for solving complex problems help carriers create clearer, more thoughtful claims experiences.
Date: May 26, 2026
AI-Assisted, Not AI-Driven: A Smart Path for Claims Transformation
AI can transform claims, but only if used wisely. Benekiva’s Jim Girard shares what carriers should ask before adopting it.
Date: May 14, 2026
The Shiny Object Trap: Why Carriers Keep Choosing to Build When They Should Partner
Insurance carriers can build powerful technology platforms, but long-term success often comes from focusing on core strengths while partnering for innovation.
Date: May 12, 2026
Behind the Claims: Meet Missy Cleary, Business Analyst
Missy Cleary shares how her insurance experience and passion for problem-solving help create smoother, more thoughtful claims experiences for customers.
Date: April 23, 2026
The Claims Mistakes Every Carrier Makes (And How to Fix Them)
Jes Vargas explores the most common claims pitfalls facing carriers today and shares practical ways insurers can improve outcomes and efficiency.
Date: April 27, 2026
Behind the Claims: Meet Tim Jordan, Enablement Manager
Tim Jordan reflects on nearly two decades in claims and how empathy, mentorship, and simplicity continue shaping better experiences for everyone.
Date: April 2, 2026
Modern Claims Payouts in 2026: Why the Last Mile of Insurance Matters More Than Ever
Explore how modern payouts, digital payments, and real-time transparency are transforming the final stage of the claims experience.
Date: March 19, 2026
Insights You Can Actually Use
From emerging trends to what’s working in the field, get actionable perspectives to help you navigate the future of claims.