# Insights

Get real-world strategies, industry trends, and lessons from the front lines

## Articles

### [Why Beneficiary Verification Matters in Life & Annuity Claims](/content/insights/why-beneficiary-verification-matters-in-life-and-annuity-claims/index.html)
Digitizing claims should not mean allowing anyone to initiate a beneficiary claim. This article explains why separating death notification from beneficiary verification helps reduce competing claims, operational rework, and customer frustration.

**Date**: June 11, 2026

### [A Note for Carriers: The Executive Distance Problem](/content/insights/a-note-for-carriers-the-executive-distance-problem/index.html)
Claims teams see customer frustrations and process gaps long before they show on a dashboard. Brent Williams shares why connecting with the front lines may be the most important leadership skill in insurance.

**Date**: June 9, 2026

### [Behind the Claims: Meet Jes Vargas, Director of Product & Solutions](/content/insights/behind-the-claims-meet-jes-vargas-director-of-product-solutions/index.html)
Jes Vargas shares how her claims experience and passion for solving complex problems help carriers create clearer, more thoughtful claims experiences.

**Date**: May 26, 2026

### [AI-Assisted, Not AI-Driven: A Smart Path for Claims Transformation](/content/insights/ai-assisted-not-ai-driven-a-smart-path-for-claims-transformation/index.html)
AI can transform claims, but only if used wisely. Benekiva’s Jim Girard shares what carriers should ask before adopting it.

**Date**: May 14, 2026

### [The Shiny Object Trap: Why Carriers Keep Choosing to Build When They Should Partner](/content/insights/the-shiny-object-trap-why-insurance-carriers-keep-choosing-to-build-when-they-should-partner/index.html)
Insurance carriers can build powerful technology platforms, but long-term success often comes from focusing on core strengths while partnering for innovation.

**Date**: May 12, 2026

### [Behind the Claims: Meet Missy Cleary, Business Analyst](/content/insights/behind-the-claims-meet-missy-cleary-business-analyst/index.html)
Missy Cleary shares how her insurance experience and passion for problem-solving help create smoother, more thoughtful claims experiences for customers.

**Date**: April 23, 2026

### [The Claims Mistakes Every Carrier Makes (And How to Fix Them)](/content/insights/claims-mistakes-every-carrier-makes/index.html)
Jes Vargas explores the most common claims pitfalls facing carriers today and shares practical ways insurers can improve outcomes and efficiency.

**Date**: April 27, 2026

### [Behind the Claims: Meet Tim Jordan, Enablement Manager](/content/insights/behind-the-claims-meet-tim-jordan-enablement-manager/index.html)
Tim Jordan reflects on nearly two decades in claims and how empathy, mentorship, and simplicity continue shaping better experiences for everyone.

**Date**: April 2, 2026

### [Modern Claims Payouts in 2026: Why the Last Mile of Insurance Matters More Than Ever](/content/insights/modern-claims-payouts-in-2026-why-the-last-mile-of-insurance-matters-more-than-ever/index.html)
Explore how modern payouts, digital payments, and real-time transparency are transforming the final stage of the claims experience.

**Date**: March 19, 2026

## Insights You Can Actually Use
From emerging trends to what’s working in the field, get actionable perspectives to help you navigate the future of claims.